“There are moments in our lives when we summon the courage to make choices that go against reason, that go against common sense and the wise counsel of people we trust. But we lean forward, nonetheless, because, despite all risks and rational argument, we believe that the path we are choosing is the right and best thing to do.”
“We built the Starbucks brand first with our people, not with consumers. Because we believed the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees.”
“As a business leader, my quest has never been just about winning or making money. It has also been about building a great, enduring company, which has always meant striking a balance between profit and social conscience.”
“People want guidance, not rhetoric. They need to to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.”
“Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is of the most important characteristic, which is trust.”
“I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all, it’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see and pursuing that vision.”
Shultz graduated from Northern Michigan University with a B.A. degree in Communications in 1975. He found work in a Starbucks Seattle chain in 1982 and was their director of retail operations and marketing.
He became chairman in 1985. In the same year, he founded Il Giornale, and in 1987, with the help of some investors, Schultz bought Starbucks.
In 4 years, Starbucks had expanded to more than 100 stores from its previous 20. In 1992, Starbucks went public, and by 2000 had 2,500 store locations. During this time, Schultz stepped down.
In 2008, Schultz returned and was chairman until 2018.
Overcoming depression and suicidal thoughts, Jeremiah Say found solace in quotes. After filling countless pages with resonating words, he moved his collection online to save trees and inspire others. Thus, GraciousQuotes.com was born. Jeremiah firmly believes in the power of quotes to swiftly spark inspiration during hard times. His blog is dedicated to uplifting others through these shared wisdoms. Discover more about Gracious Quotes or get in touch with Jeremiah.